Aug 19, 2020 Before calculating the CSAT Score, let's dive into the types of Customer ... Similar to Likert Scale questions, these also give the respondents a 5 or 7 point scale ... Multiply the result by 100 and you will get your CSAT percent. b8d0503c82 octamari

The scoring system is somewhat complex; There is a temptation, when you look at the scores, since they are on a scale of 0-100, to interpret them as percentages,...

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